Description
GENERAL PURPOSE OF THE JOB:
Fully responsible for the entire Housekeeping department including Rooms, Public Areas and Laundry. Ensures that all areas are held in an impeccable standard to showcase the hotel at all times. Assists the management team to move the property to the set LVX standards. Coaches and trains the room attendants and housekeepers to adhere to our standards and assures that all guests are satisfied with our quality of our services and rooms. May hire, transfer or dismiss employees under her supervision in consultation with the Rooms Division Manager. Evaluates employees in order to upgrade and promote.May order and purchase items on a weekly basis and will report back the efficiency via the month end stock report.May recommend and suggest ordering of equipment and repairs in conjunction with the Rooms Division Manager.
- Responsible for the cleanliness and neat appearance of all guest rooms and public areas.
- Supervises and schedules housekeeping staff.
- Responsible for ensuring set standards (LVX) in all guest rooms with regards to furnishings and guest supplies.
- Maintains linen and guest supply inventories and ensures the smooth running of the laundry department.
- Responsible for the training of staff within the housekeeping department.
- Communicates occurrences and inaccuracies or suggestions for improvement to the Rooms Division Manager daily.
KEY PERFORMANCE AREAS:
- Assumes full responsibility for the day to day running of the housekeeping department. Directs and controls, through supervisory staff, the work of all housekeeping staff to ensure a high standard of cleanliness and comfort in all guest rooms and public areas.
- Schedules the duties and rosters of all housekeeping staff and ensures that all staff adhere to their assigned shifts. Maintains attendance records for all housekeeping staff.
- Liaises directly with the Front Office as to guest arrivals, departures, room allocations, etc. Informs Front Office as to the availability of rooms and complete the Opera housekeeping report on a daily basis.
- Maintains an ongoing room maintenance and spring-cleaning schedule on Opera in conjunction with the Front Office Manager and the Maintenance Department.
- Responsible for the control of all guest supplies, linen and cleaning materials. Controls related expenses to ensure that the housekeeping expenditure is kept within budget allocations.
- Takes stock of all linen, cleaning materials and guest supplies, and submits reports to the Rooms Division Manager on a monthly basis.
- Notifies Front Office when rooms have been checked and are available for occupancy. Prepares final room’s readiness report and hands this to the Rooms Division Manager.
- Ensures that customer relations are kept at a high standard and that queries and complaints are dealt with promptly and in a satisfactory manner.
- Encourages and maintains effective communications and staff relations within the housekeeping department to ensure effective employee relations.
- Responsible for the implementation of and the follow up of on-the-job training to ensure that performance standards are maintained.
Specific duties of the job:
- Arranges that all newly employed personnel are inducted correctly and is responsible for the monitoring of all on the job training conducted in the housekeeping department.
- Encourages and maintains effective communication and staff relations within the housekeeping department and promotes effective employee relations.
- Checks daily that all employees are well presented, well groomed and high spirited at their work station. This is to achieve and ensure a LVX service standard throughout the operation.
- Supports the management team to ensure that the hotel is protected against any loss or damage at all times from within or external.
- To assist the management team in all endeavours relating to marketing in order to increase turnover and maximise occupancy in rooms and specifically in the rooms division environment. Puts appropriate planning measures in place.
- To implement cost saving measures where possible and applicable.
- To portray a professional image as a sales person of a four star establishment at all times, ensures that the attitude, knowledge, passion and love for people is always felt by all, both guests and colleagues alike. Utilize this to encourage sales and positive public relations.
- Ensures that all staff members receive continuous on-the-job training and investigates the availability of external training to improve service standards.
- To ensure that all staff under her control are displaying a professional and impeccable attitude at all times.
- Ensures that all linen, guest supplies and other valuables are properly stored and protected against any loss or damage.
- To particularly pursue that we are buying and ordering the right items in relation to quality, quantity and cost value. Ensure that the staff is trained and understands the cost saving measures each and every value items including working time presents and introduces new improvement measures to ensure cost saving in all areas of the hotel.
General Duties
- To ensure that he/she meets all deadlines for reports as requested by management or Management Company. This includes daily, weekly or monthly reports.
- Always attend and be attentive to any training offered. Ensures that all staff members are trained and guided to understand all rules and standards applicable to the hotel.
- Attends to all meetings assigned to and ensure positive contribution, assistance and team spirit.
- Be familiar with all fire, safety and emergency procedures and to be able to communicate them to guests and staff reporting to him/her.
- Confidentiality: All written and verbal communication accessible to the employee relating to the company, management and hotel guests are to be confidential and not to be disclosed to any third party or otherwise. This includes names, addresses and personal details of all nature.
- Computer usage: The employer reserves the right to access, monitor, read, filter, block, delete, use and act upon any incoming or outgoing e-mail message send or received by the you, attachments to such e-mails, hyperlinks in such e-mail messages or attachments, Web sites visited by you and files or records saved automatically or by you on the company’s equipment.
- Additional duties: To perform other duties, and / or overtime, when so required.