Job Advert
Ackermans has an opportunity as Queries Clerk! Part of the Finance Department, the Queries Clerk position will serve as the single point of contact and be responsible for managing all internal and external stakeholder queries within the accounts payable function. In addition, this role will be responsible for ensuring timely payments to vendors.
If you’re looking for a great company culture with an end-to-end benefits offering and hybrid working environment, click apply today!
Qualifications
Qualifications Essential:
National Diploma in Accounting or Finance
Preferred:
Bachelors Degree in Accounting or Finance
Knowledge, Skills and Experience
Knowledge required:
Strong administration knowledge and ability
Knowledge of accounts payable process
Skills required:
Computer skills, intermediate to advanced Excel
Communication skills (verbal and written) – Interpersonal skills
Ability to work independently as well as in a team – Attention to detail
Above average numerical ability
Deadline driven – Analytical thinking
Ability to work under pressure
Able to deal with large volumes of work
Skilled in customer centricrity
Experience required:
Essential:
2 -3 years’ experience within an Accounts Payable role
A minimum of 1 year experience in query resolution
Preferred:
Previous experience within a retail business environment
Key Responsibilities
- Query resolution
Acknowledging receipt of queries
Manage relevant Accounts Payable central mailbox
Managing and responding to vendor queries relating to additional claims, rebates, discounts, outstanding payments, payment confirmations, inventory, store queries enquiries, bank queries, Maersk queries
Managing query follow-up process and communicating turnaround times and query progress
Managing the query escalation process - Reporting
Analyse discrepancies relating to direct deliveries, stock adjustments
Reporting on monthly claims, rebates, supplier non-compliance cost, lab charges, imports tracker
Tracking urgent queries, specifically relating to urgent payment requests
Weekly / monthly reporting on outstanding querie
Provide reports on any deviations to the process - Vendor Payments
Run payment proposal listing in SAP in line with payment run dates and bank cut-off times
Give instruction for sufficient cash flow
Ensure vendors are informed of payments (remittance)
Check error payment listing - Customer service and administration
Maintain good external & internal stakeholder relationships
Working with stakeholders to continuously seek ways to improve processes
Efficiently resolving stakeholder queries within agreed turnaround times
Ensure proper filing of documentation
Provide support to Accounts Payable teams