Minimum Diploma in Information Technology
Valid MCSA Certification
Valid CCNA Certification
A+/N+
Enterprise Server Hardware (e.g. HP, Dell)
ITIL Service Management Foundation advantageous
OTHER REQUIREMENTS:
Prepared to work outside of normal working hours including overtime, weekends and/or public holidays
The position requires rotational shift work
Ability to work under pressure
A keen ability to work collaboratively within a team and across multiple pillars in ITSS
Excellent telephonic and face to face communication skills with end-customer as well as across teams
Customer-centric with a positive demeanour exhibiting a tenacity and drive to close the loop and resolve the issue as quickly but thoroughly as possible
Inquisitive by nature with a view to continually increase their knowledge across a range of IT-related topics
Exhibit a persevering attitude
COMPETENCIES:
Flexible and open to change
Build and use key relationships
Problem solving ability
Planning and organizing
Initiate and Achieve Results