Call Centre Agent X2
Salary: R176 310 – R 207 681 p.a. excluding benefits
Location: Head Office – Pretoria (Ref No.: SAS 28/09/2022-02)
Duration: Permanent
Candidates should hold a Senior Certificate (NQF Level 4) coupled with 0-1 working experience in Call Centre Complaints Management; Fluent in Afrikaans, Zulu language will be added advantage; Computer literacy is essential.
The candidate will handle all Receiving and placing of calls; Registration and escalating of incoming calls e.g. capturing on the Customer Care Application system; Investigating and provide feedback; Updating of information on the Integrated Customer Care Application; Monitor and follow up on requests that have been sent to back office and responsible managers; Attending to e-mail enquiries; Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to.
The application for the above position must be sent to pamapplications@sassa.gov.za
Enquires: Ms Pamela Tshefu – 012 400 2264