Job Description
Deals with client queries via telephone in adherence with Call Centre standards under supervision.
Escalate complex queries to more senior agents.
Takes inbound calls and shares relevant information with assistance and on the job coaching.
Finalises calls at point of contact where possible.
Learner to Moderate level of technical knowledge.
Limited multi skilling across product and process relevant to the business area.
Requirements:
Applicant needs to be currently studying – Full Time students (ONLY)
Proof of registration is required
Available to work after working hours ( Weekdays: 16h00 – 19h30, Weekends (Saturday): 8h00 – 13h00)
Head office is in Pinelands – might be required to come into the office
NB: This is a Call Centre Student Program
Education: Matriculation Certificate (Matric) (Required)
Closing Date: 30 September 2022