Positions Available: 3
Company : Tenacity Financial Services
Posted : 2022-Oct-11
Location : Northern Suburbs (Cape)
Job Ref #: TFS-383
Industry: Call Centre
Job Type: Permanent
As a New Business Agent, you will be responsible for contributing to the sales (approval) targets through outbound calls based on pre-qualified leads, and/or opening customer initiated accounts via sms and branch applications, inclusive of outbound calls for missing information on branch applications.
Job Description
Tenacity would like to invite suitable candidates to apply for the New Business Agent position.
Job purpose
As a New Business Agent, you will be responsible for contributing to the sales (approval) targets through outbound calls based on pre-qualified leads, and/or opening customer initiated accounts via sms and branch applications, inclusive of outbound calls for missing information on branch applications. All information from these various interactions is to be captured accurately and timeously.
Performance
Achieve agreed upon targets and outcomes as directed by management within schedule
Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts
Apply solid objection handling techniques to prospective pre-qualified customers
Conduct outbound calls to obtain relevant missing information from customers for branch applications; and / or resolve Sales related queries escalated from Customer Service
Capture all relevant information from all application channels accurately and timeously
Establish, develop and maintain positive business and customer relationships during calls
Achieve customer satisfaction at all times
Action customer instructions in an efficient and timeous manner
Action administrative requirements related to customer account management
Qaulity Assurance
Ensure quality and accuracy – meet the standard of 95% and above
Adhere to call scripting
Open customer accounts by recording account information accurately on the CRM
Administration
Ensure all leave transactions are captured on ESS
Ensure all overtime is submitted to Team Manager timeously
Adherence
Adhere to workforce schedule i.e. lunch and body breaks
Adhere to all Company Policies and Procedures e.g. Absence Management, House Rules, Disciplinary Policy as set out by the business
Ad-hoc
Contribute to team efforts by accomplishing related target/results as contracted
Action any other instruction by Management from time to time
Job Requirements
Experience
Minimum 2 year sales experience within a Call Centre environment
Qaulification
Grade 12 or NQF Level 4
Functional Knowledge and Skills
Proficient in English
Exceptional verbal and written communication skills
Must be able to type a minimum of 35 words per minute with 95% accuracy
Have Knowledge of the National Credit Act and the Retail Credit Market
Objection handling skills
High problem solving skills and ability to work under pressure
Ability to show empathy and handle customers sensitively
Ability to be flexible and display strong adaptability skills
Strong interpersonal skills and experience
Time & self-management skills with the ability to multi-task, organise and prioritise
APPLY ONLINE AT